Detailed Specifications
NETGEAR DRV-XSM4328CV-36 OVERDRIVE SUPPORT 3YEAR service contract
Overview
NETGEAR DRV-XSM4328CV-36 is a 3-year Overdrive Support service for the XSM4328CV, corresponding to the M4350-24X4V platform. NETGEAR's M4350 documentation lists DRV-XSM4328CV-36 as the 3-year Overdrive Support option.
The service provides hardware exchange with shipment and Next Business Day response. Distributor records also verify 2-hour telephone technical support, 24/7 availability, web support, and quarterly reporting during the contract term.
This SKU is a support service rather than physical networking hardware. It should be procured with a compatible XSM4328CV deployment when extended technical support and replacement coverage are required.
Key Features
- Three-year Overdrive Support for XSM4328CV deployments
- Next Business Day response for replacement service
- Two-hour response for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reporting during contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4328CV-36 |
| Product Type | Overdrive Support service |
| Service Term | 3 years |
| Supported Hardware | XSM4328CV |
| Related Platform | M4350-24X4V |
| Support Program | Overdrive Support |
| Replacement Service | Exchange |
| Replacement Delivery | Shipment |
| Replacement Response | Next Business Day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Web Support | Included |
| Service Reporting | Quarterly |
