Detailed Specifications
NETGEAR DRV-WBE718-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-WBE718-60 is a 5-year Overdrive Support service contract for the WBE718 Insight Manageable WiFi 7 access point. NETGEAR's current WBE718 datasheet explicitly lists DRV-WBE718-60 as the 5-year Overdrive Support option.
Overdrive Support includes 24/7 technical support through phone and online channels, a 2-hour SLA, and Next Business Day RMA replacement. Distributor documentation independently confirms the 5-year term, shipment-based exchange, NBD response, 2-hour telephone support, web support, and quarterly reporting.
The WBE718 is the supported WiFi 7 access point. Hardware specifications are not specifications of this service SKU and are therefore excluded from the service specifications.
This SKU is a support service rather than physical networking hardware. It should be procured with a WBE718 deployment requiring extended technical support and replacement coverage.
Key Features
- Five-year Overdrive Support for WBE718 deployments
- 24/7 technical support through phone and online channels
- Two-hour SLA for technical support requests
- Next Business Day RMA replacement coverage
- Quarterly service reporting during contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-WBE718-60 |
| Product Type | Overdrive Support service |
| Service Term | 5 years |
| Supported Hardware | WBE718 |
| Support Program | Overdrive Support |
| Replacement Service | Exchange |
| Replacement Response | Next Business Day |
| Replacement Delivery | Shipment |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Web Support | Included |
| Support Availability | 24 hours/day, Monday-Sunday |
| Service Reporting | Quarterly |
