Detailed Specifications
NETGEAR DRV-XSM4324CS-12 OVERDRIVE SUPPORT 1YEAR service contract
Overview
NETGEAR DRV-XSM4324CS-12 is a 1-year Overdrive Support service contract for the XSM4324CS, the M4300-24X 24-port 10G managed switch. NETGEAR's M4300 documentation lists DRV-XSM4324CS-12 as the 1-year Overdrive Support option for this platform.
The service provides 24/7 technical support through phone and online channels, a 2-hour SLA, and Next Business Day RMA replacement. Distributor records independently identify the exact SKU as a 1-year recurring Overdrive Support agreement with shipment-based replacement and NBD response.
The supported XSM4324CS provides 24 copper ports supporting 100M/1G/10G and four shared SFP+ ports supporting 1G/10G. NETGEAR specifies a 480 Gbps switching fabric and a 250 W modular PSU. These specifications apply to the supported switch, not the service SKU.
This SKU is a support service rather than physical networking hardware. It should be procured with an XSM4324CS deployment when extended technical support and replacement coverage are required.
Key Features
- One-year Overdrive Support for XSM4324CS deployments
- 24/7 technical support through phone and online channels
- Two-hour SLA for technical support requests
- Next Business Day RMA replacement coverage
- Supports M4300-24X 10G switch deployments
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4324CS-12 |
| Product Type | Overdrive Support service |
| Service Term | 1 year |
| Supported Hardware | XSM4324CS |
| Related Switch Model | M4300-24X |
| Support Program | Overdrive Support |
| Technical Support | 24/7 |
| Support SLA | 2 hours |
| Replacement Service | RMA replacement |
| Replacement Response | Next Business Day |
| Replacement Delivery | Shipment |
| Telephone Support | Included |
| Online Support | Included |
| Service Model | Recurring support |
