Detailed Specifications
NETGEAR DRV-XSM4324CS-36 OVERDRIVE SUPPORT 3YEAR service contract
Overview
NETGEAR DRV-XSM4324CS-36 is a 3-year Overdrive Support service contract for the XSM4324CS M4300-24X managed switch. NETGEAR's M4300 documentation lists DRV-XSM4324CS-36 as the 3-year Overdrive Support option for this platform.
The service includes exchange-based replacement with Next Business Day response, telephone technical support with a 2-hour response time, web support, and quarterly reporting. Distributor specifications list telephone and web support availability at 24 hours per day, Monday through Sunday.
The supported XSM4324CS is a half-width, stackable managed switch with 24 copper ports supporting 100M/1G/10G and four shared SFP+ ports supporting 1G/10G. It has a 480 Gbps switching fabric and a 250 W modular power supply. These are characteristics of the supported switch, not the service SKU itself.
This SKU is a support service rather than physical networking hardware. It is intended for XSM4324CS deployments requiring extended technical support and replacement coverage.
Key Features
- Three-year Overdrive Support for XSM4324CS deployments
- Next Business Day response for replacement service
- Two-hour response for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reporting during contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4324CS-36 |
| Product Type | Overdrive Support service |
| Service Term | 3 years |
| Supported Hardware | XSM4324CS |
| Related Switch Model | M4300-24X |
| Support Program | Overdrive Support |
| Service Included | Exchange |
| Replacement Response | Next Business Day |
| Replacement Delivery | Shipment |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Web Support | Included |
| Service Reporting | Quarterly |
