Detailed Specifications
NETGEAR DRV-XS516TM-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-XS516TM-60 is a 5-year Overdrive Support service contract for the XS516TM smart switch. Distributor records identify the SKU as a recurring 5-year Overdrive Support agreement for complex network devices, with exchange service and Next Business Day response.
The service includes telephone technical support with a 2-hour response time, web support, and quarterly service reporting. Support availability is listed as 24 hours per day, Monday through Sunday.
The XS516TM is a 16-port 10G/Multi-Gigabit Ethernet smart switch with 2 dedicated 10G SFP+ ports. These are characteristics of the supported hardware, not the service SKU itself.
This SKU is a support service rather than physical networking hardware. It should be procured with an applicable XS516TM deployment when extended technical support and replacement coverage are required.
Key Features
- Five-year Overdrive Support for XS516TM deployments
- Next Business Day response for replacement service
- Two-hour response for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reporting during contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XS516TM-60 |
| Product Type | Overdrive Support service |
| Service Term | 5 years |
| Supported Hardware | XS516TM |
| Support Program | Overdrive Support |
| Service Included | Exchange |
| Replacement Location | Shipment |
| Replacement Response | Next Business Day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Telephone Availability | 24 hours/day, Monday-Sunday |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Service Reporting | Quarterly |
