Detailed Specifications
NETGEAR DRV-GSM4230UP-36 OVERDRIVE SUPPORT 3YEAR service contract
Overview
NETGEAR DRV-GSM4230UP-36 is a 3-year Overdrive Support service contract for the GSM4230UP managed AV-over-IP switch. NETGEAR's M4250 documentation explicitly lists DRV-GSM4230UP-36 as the 3-year Overdrive Support option for the GSM4230UP.
Overdrive Support provides 24/7 technical support through phone and online channels, a 2-hour SLA for priority cases, and Next Business Day RMA replacement. NETGEAR lists Overdrive Support contracts in 1-, 3-, and 5-year terms for the M4250 series.
The supported GSM4230UP is a 30-port managed switch designed for 1G AV-over-IP deployments, with 24 x 1G PoE++ ports, 2 x 1G ports, and 4 x SFP ports. These are characteristics of the supported switch, not the service SKU.
This SKU is a support service rather than physical networking hardware. It should be procured with a GSM4230UP deployment when extended technical support and replacement coverage are required.
Key Features
- Three-year Overdrive Support for GSM4230UP deployments
- 24/7 technical support through phone and online channels
- Two-hour SLA for priority technical support cases
- Next Business Day RMA replacement coverage
- Supports GSM4230UP AV-over-IP switch deployments
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-GSM4230UP-36 |
| Product Type | Overdrive Support service |
| Service Term | 3 years |
| Supported Hardware | GSM4230UP |
| Support Program | Overdrive Support |
| Technical Support | 24/7 |
| Support SLA | 2 hours |
| Replacement Service | RMA replacement |
| Replacement Response | Next Business Day |
| Support Channels | Phone and online |
| Contract Options | 1, 3, or 5 years |
| Supported Deployment | 1G AV-over-IP |
