Detailed Specifications
NETGEAR DRV-GSM4230UP-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-GSM4230UP-60 is a 5-year Overdrive Support service contract for the GSM4230UP managed AV-over-IP switch. NETGEAR's M4250 documentation explicitly lists this part number as the 5-year Overdrive Support option for the GSM4230UP.
The service provides 24/7 technical support, a 2-hour SLA, and Next Business Day RMA replacement. Distributor records independently identify the SKU as a 5-year extended service agreement with replacement shipment, NBD response, 2-hour telephone support, web support, and quarterly reporting.
The supported GSM4230UP is a 30-port managed switch designed for 1G AV-over-IP deployments, with 24 × 1G PoE++ ports, 2 × 1G ports, and 4 × SFP ports. It provides a 440 W PoE budget. These are characteristics of the supported hardware, not the service SKU itself.
This SKU is a support service rather than physical networking hardware. It should be procured with the GSM4230UP deployment when extended technical support and replacement coverage are required.
Key Features
- Five-year Overdrive Support for GSM4230UP deployments
- 24/7 technical support through phone and online channels
- Two-hour SLA for technical support requests
- Next Business Day RMA replacement coverage
- Quarterly service reporting throughout the contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-GSM4230UP-60 |
| Product Type | Overdrive Support service |
| Service Term | 5 years |
| Supported Hardware | GSM4230UP |
| Support Program | Overdrive Support |
| Technical Support | 24/7 |
| Support SLA | 2 hours |
| Replacement Service | Exchange |
| Replacement Response | Next Business Day |
| Replacement Delivery | Shipment |
| Telephone Support | Included |
| Web Support | Included |
| Service Reporting | Quarterly |
