Detailed Specifications
NETGEAR DRV-GSM4212P-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-GSM4212P-60 is a 5-year Overdrive Support service contract for the GSM4212P network switch. Distributor listings identify the SKU as a recurring 5-year support agreement with exchange service, shipment, and Next Business Day response.
The service includes telephone technical support with a 2-hour response time, web support available 24 hours per day from Monday through Sunday, and quarterly service reporting during the contract term.
This SKU is a support service rather than physical networking hardware. It is intended for GSM4212P deployments requiring extended replacement and technical-support coverage. It should not be treated as a standalone switch or hardware upgrade.
Key Features
- Five-year Overdrive Support for GSM4212P deployments
- Next Business Day response for replacement service
- Two-hour response for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reporting during contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-GSM4212P-60 |
| Product Type | Overdrive Support service |
| Service Term | 5 years |
| Supported Hardware | GSM4212P |
| Support Program | Overdrive Support |
| Service Included | Exchange |
| Replacement Delivery | Shipment |
| Replacement Response | Next Business Day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Telephone Availability | 24 hours/day, Monday-Sunday |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Service Reporting | Quarterly |
