Detailed Specifications
NETGEAR DRV-GSM4212PX-36 OVERDRIVE SUPPORT 3YEAR service contract
Overview
NETGEAR DRV-GSM4212PX-36 is a 3-year Overdrive Support service contract for the GSM4212PX network switch. Distributor listings identify this SKU as a recurring 3-year Overdrive Support agreement for complex network devices.
The service includes exchange-based replacement with Next Business Day response. It also includes telephone technical support with a 2-hour response time, web support, and quarterly reporting during the contract term. Support is listed as available 24 hours per day, Monday through Sunday.
This SKU is a support service rather than physical switch hardware. It should be procured with the supported GSM4212PX deployment when extended replacement and technical-support coverage are required.
Key Features
- Three-year Overdrive Support for GSM4212PX deployments
- Next Business Day response for replacement service
- Two-hour response for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reporting during contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-GSM4212PX-36 |
| Product Type | Overdrive Support service |
| Service Term | 3 years |
| Supported Hardware | GSM4212PX |
| Support Program | Overdrive Support |
| Service Included | Exchange |
| Replacement Location | Shipment |
| Replacement Response | Next Business Day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Telephone Availability | 24 hours/day, Monday-Sunday |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Service Reporting | Quarterly |
