Detailed Specifications
NETGEAR DRV-GSM4212PX-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-GSM4212PX-60 is a 5-year Overdrive Support service contract for the GSM4212PX managed switch. NETGEAR identifies Overdrive Support for the GSM4212PX platform with 24/7 technical support, a 2-hour SLA, and Next Business Day RMA replacement.
The service provides replacement coverage by shipment, with Next Business Day response. Authorized distributor listings identify the SKU specifically as a 5-year recurring Overdrive Support agreement for complex network devices.
The underlying GSM4212PX is a 12-port M4250 switch with 10 × 1G ports, 2 × SFP+ ports, and 8 PoE+ ports with a 240 W PoE budget. These are characteristics of the supported hardware, not of the service SKU itself.
This SKU is a support service rather than physical networking hardware. It should be procured with the GSM4212PX deployment when extended technical support and replacement coverage are required.
Key Features
- Five-year Overdrive Support for GSM4212PX deployments
- 24/7 technical support through phone and online channels
- Two-hour SLA for technical support requests
- Next Business Day response for replacement service
- Quarterly service reporting throughout the contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-GSM4212PX-60 |
| Product Type | Overdrive Support service |
| Service Term | 5 years |
| Supported Hardware | GSM4212PX |
| Support Program | Overdrive Support |
| Technical Support | 24/7 |
| Support SLA | 2 hours |
| Replacement Service | Exchange |
| Replacement Method | Shipment |
| Replacement Response | Next Business Day |
| Telephone Support | Included |
| Web Support | Included |
| Service Reporting | Quarterly |
