Detailed Specifications
NETGEAR DRV-XSM4344C-12 OVERDRIVE SUPPORT 1YEAR service contract
Overview
NETGEAR DRV-XSM4344C-12 is a 1-year Overdrive Support service contract designed for the NETGEAR XSM4344C, corresponding to the M4350-40X4C platform. NETGEAR's M4350 documentation lists DRV-XSM4344C-12 as the 1-year Overdrive Support option for this platform.
The service includes exchange coverage with Next Business Day response, telephone technical support with a 2-hour response time, web support, and quarterly service reporting. Support is specified as available 24 hours per day, Monday through Sunday.
This SKU is a support service rather than physical switch hardware. It is intended for XSM4344C deployments requiring extended technical assistance and replacement coverage. It should not be purchased as a standalone switch or hardware upgrade.
Key Features
- One-year Overdrive Support for XSM4344C deployments
- Next Business Day response for replacement service
- Two-hour response for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reports for covered equipment
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4344C-12 |
| Product Type | Overdrive Support service |
| Service Term | 1 year |
| Supported Hardware | XSM4344C |
| Related Switch Model | M4350-40X4C |
| Service Included | Exchange |
| Replacement Delivery | Shipment |
| Replacement Response | Next Business Day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Telephone Availability | 24 hours/day, Monday-Sunday |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Service Reporting | Quarterly |
