Detailed Specifications
NETGEAR DRV-MS108UP-36 OVERDRIVE SUPPORT 3YEAR service contract
Overview
NETGEAR DRV-MS108UP-36 is a 3-year Overdrive Support service contract for the NETGEAR MS108UP network switch. It provides extended replacement and technical-support coverage for the supported network device.
The service includes replacement shipment with a Next Business Day response, telephone technical support with a 2-hour response time, web support, and quarterly service reporting. Support channels are listed as available 24 hours per day, Monday through Sunday.
This SKU is a service contract, not physical switch hardware. It is intended for deployments using the MS108UP where extended operational support and replacement coverage are required. The service should not be treated as a hardware upgrade or standalone network switch.
Key Features
- Three-year Overdrive Support for MS108UP deployments
- Next Business Day response for replacement service
- Two-hour response for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reports for covered equipment
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-MS108UP-36 |
| Product Type | Overdrive Support service |
| Service Term | 3 years |
| Supported Hardware | MS108UP |
| Service Type | Extended service agreement |
| Service Included | Replacement |
| Replacement Delivery | Shipment |
| Replacement Response | Next Business Day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Telephone Availability | 24 hours/day, Monday-Sunday |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Service Reporting | Quarterly |
