Detailed Specifications
NETGEAR DRV-GSM4230PX-36 OVERDRIVE SUPPORT 3YEAR service contract
Overview
NETGEAR DRV-GSM4230PX-36 is a 3-year Overdrive Support service contract for the GSM4230PX network switch. It provides extended exchange and technical-support coverage for complex network deployments. Distributor listings identify the SKU as a recurring 3-year Overdrive Support service with Next Business Day replacement response.
The service includes exchange-based replacement, telephone support, web support, and quarterly reporting. Telephone technical support is listed with a 2-hour response time and 24-hour availability from Monday through Sunday; replacement response is Next Business Day.
This SKU is a support service rather than physical switch hardware. It should be procured with the supported GSM4230PX platform when extended operational support and replacement coverage are required.
Key Features
- Three-year Overdrive Support for GSM4230PX deployments
- Next Business Day response for replacement service
- Two-hour response for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reporting during contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-GSM4230PX-36 |
| Product Type | Overdrive Support service |
| Service Term | 3 years |
| Supported Hardware | GSM4230PX |
| Service Included | Exchange |
| Replacement Response | Next Business Day |
| Replacement Location | Service depot |
| Replacement Delivery | Shipment |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Telephone Availability | 24 hours/day, Monday-Sunday |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Service Reporting | Quarterly |
