Detailed Specifications
NETGEAR DRV-XSM4344FC-12 OVERDRIVE SUPPORT 1YEAR service contract
Overview
NETGEAR DRV-XSM4344FC-12 is a 1-year Overdrive Support service contract for the M4350-40F4C (XSM4344FC) managed switch. It provides service coverage for complex network equipment rather than physical networking hardware. Authorized distributor listings identify the SKU as a 1-year support upgrade with exchange service and Next Business Day response.
The service includes telephone and web technical support. Distributor specifications list a 2-hour telephone response and 24-hour availability from Monday through Sunday, with Next Business Day replacement shipment. NETGEAR confirms that Overdrive Support for the M4350-40F4C provides 24/7 technical support, a 2-hour SLA, and Next Business Day RMA replacement.
This SKU is intended for deployments using the XSM4344FC/M4350-40F4C platform where additional operational support and replacement coverage are required. It should not be used as a substitute for the physical switch.
Key Features
- One-year Overdrive Support coverage for XSM4344FC
- Next Business Day response for replacement service
- Two-hour telephone technical support response
- 24-hour support availability Monday through Sunday
- Web technical support included throughout contract term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4344FC-12 |
| Product Type | Overdrive Support service |
| Service Term | 1 year |
| Supported Hardware | M4350-40F4C |
| Supported Hardware SKU | XSM4344FC |
| Service Included | Exchange / replacement |
| Replacement Method | Shipment |
| Replacement Response | Next Business Day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Telephone Availability | 24 hours/day, Monday-Sunday |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Equipment Class | Complex network devices |
