Detailed Specifications
NETGEAR DRV-XSM4344FC-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-XSM4344FC-60 is a five-year Overdrive Support service contract for the M4350-40F4C (XSM4344FC) fully managed switch. It is intended for professional network deployments where extended support and hardware replacement coverage are required.
The service provides replacement shipment with a next-business-day response, plus technical support through telephone and web channels. Telephone support is listed with a two-hour response time and 24-hour, Monday-Sunday availability.
This SKU is a support service rather than physical networking hardware. It should be purchased with the supported M4350-40F4C/XSM4344FC platform and should not be treated as a standalone switch or hardware upgrade.
Key Features
- Five-year Overdrive Support for M4350-40F4C deployments
- Next-business-day response for replacement shipment
- Two-hour response time for telephone technical support
- 24/7 telephone and web support availability
- Quarterly service reports support operational monitoring
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4344FC-60 |
| Product Type | Overdrive Support service |
| Service Term | 5 years |
| Supported Switch | M4350-40F4C |
| Supported Hardware SKU | XSM4344FC |
| Replacement Service | Exchange / replacement |
| Replacement Response | Next Business Day |
| Replacement Delivery | Shipment |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Service Reporting | Quarterly |
