Detailed Specifications
NETGEAR DRV-MSM4352-36 - Switch Support Service Contract
Overview :
NETGEAR DRV-MSM4352-36 is a 3-year Overdrive Support contract designed for network engineers and IT procurement teams responsible for critical infrastructure.It provides coverage for the NETGEAR AV Line M4350-44M4X4V (MSM4352) 52-port managed switch. This service contract mitigates hardware failure risks and minimizes network downtime in high-density broadcast, AV-over-IP, and enterprise data environments.
This contract unlocks priority 24/7 technical assistance, direct fast-track access to senior escalation engineers, and next-business-day advanced hardware replacement. It is intended for enterprise data centers, broadcast centers, edge rack deployments, and mission-critical AV-over-IP fabrics. Do not purchase this SKU if you require physical switch hardware or if your network infrastructure uses non-MSM4352 M4350 switch models.
Key Features :
3-year priority service coverage extended past standard manufacturer warranty.
2-hour SLA response for Priority 1 critical network outage incidents.
Direct fast-track escalation pathways to Level 2 senior network engineers.
Next-business-day advanced hardware replacement minimizes site downtime.
Includes scheduled support consultation calls and quarterly operational reporting.
Specifications :
| Attribute | Detail |
| Brand | NETGEAR |
| Part Number | DRV-MSM4352-36 |
| Product Type | Support Service Contract / Extended Warranty |
| Service Name | NETGEAR Overdrive Support |
| Coverage Duration | 3 Years |
| Priority Incident Response | 2-Hour SLA for P1 Cases |
| Technical Support Access | Priority Access & L2 Engineer Escalation |
| Hardware Replacement | Next Business Day Advanced Replacement |
| Supported Hardware | NETGEAR M4350-44M4X4V (MSM4352) |
| Account Management | Scheduled Calls & Quarterly Reporting |
| Fulfillment Type | Digital License / Service Registration |
