NETGEAR SPR-MSM4352-60 ProSUPPORT Sprint Support Service Contract

NETGEAR SPR-MSM4352-60 - ProSUPPORT Sprint Support 5-Year Contract

Overview :

The NETGEAR SPR-MSM4352-60 is a 5-year ProSUPPORT Sprint service contract built for enterprise network engineers, system integrators, and ProAV infrastructure directors. It establishes long-term risk mitigation and continuous vendor backing across the entire lifecycle of high-density multi-gigabit switches.

This service agreement provides 24/5 direct technical support via phone and web portal, paired with Advanced Next Business Day (NBD) hardware replacement. Coverage includes hardware diagnostics, Layer 3 routing configuration assistance, NETGEAR Engage Controller setup, and optimization for AV-over-IP protocols including Dante, NDI, and Q-SYS.

Engineered for deployment across corporate enterprise switching cores, high-density broadcast production facilities, commercial AV installations, and rack-mounted data center infrastructure.

Fully compatible with the NETGEAR M4350-44M4X4V (MSM4352) Managed Switch. Do NOT purchase this contract for non-MSM4352 switch platforms or for mission-critical deployments requiring 24/7/365 coverage with 2-hour SLA on-site dispatch (requires the Overdrive Support tier instead).

Key Features :

• 24/5 priority phone and online technical support access

• Advanced NBD hardware replacement minimizes core downtime

• Direct escalation path to senior networking support engineers

• Full guidance for NETGEAR Engage Controller & AV profiles

• 5-year extended service plan locks in operating protection

Specifications :