Detailed Specifications
NETGEAR SPR-MSM4352-12 - ProSUPPORT Sprint Support 1-Year Contract
Overview :
The NETGEAR SPR-MSM4352-12 is a 1-year ProSUPPORT Sprint service contract designed for system integrators, ProAV engineers, and data center IT operations teams. It eliminates prolonged operational downtime by providing dedicated vendor support and rapid hardware replacement for high-density multi-gigabit switches.
This service agreement provides 24/5 direct technical support via phone and web portal, alongside Advanced Next Business Day (NBD) hardware replacement.Coverage includes hardware diagnostic assistance, NETGEAR Engage Controller setup, AV-over-IP profile deployment (Dante, NDI, Q-SYS), and Layer 3 routing configuration guidance.
Engineered for deployment in enterprise campus networks, high-density AV-over-IP installations, broadcast production facilities, and rack-mounted data center switching fabrics.
Fully compatible with the NETGEAR M4350-44M4X4V (MSM4352) Managed Switch.Do NOT purchase this contract for non-MSM4352 switch platforms or for deployments requiring 24/7 coverage with 2-hour SLA on-site dispatch (requires the Overdrive Support tier instead).
Key Features :
24/5 priority phone and online technical support access
Advanced NBD hardware replacement minimizes core network downtime
Direct escalation path to senior networking support engineers
Comprehensive setup guidance for NETGEAR Engage and AV profiles
1-year contract secures continuous enterprise hardware coverage
Specifications :
| Parameter | Details |
| Brand | NETGEAR |
| Part Number | SPR-MSM4352-12 |
| Product Type | ProSUPPORT Sprint Support Service Contract |
| Service Duration | 1 Year |
| Service Tier | Sprint Support |
| Technical Support Availability | 24/5 Phone and Online Support |
| Hardware Replacement SLA | Advanced Next Business Day (NBD) Replacement |
| Target Hardware Compatibility | NETGEAR M4350-44M4X4V (MSM4352) Managed Switch |
| Supported Platform | NETGEAR Engage Controller & AV UI |
| Fulfillment Type | Electronic Service License / Agreement |
| Escalation Access | Tier 2/3 Technical Support Engineers |
| Coverage Scope | Hardware Diagnostics, AV Profiles, L3 Routing & Cloud Setup |
