Detailed Specifications
NETGEAR SPR-MSM4214X-60 - 5 - Year ProSUPPORT Sprint Service Agreement
Overview :
NETGEAR SPR-MSM4214X-60 is a 5-year ProSUPPORT Sprint technical support and advance hardware replacement service contract designed for enterprise networking environments and AV-over-IP deployments utilizing the NETGEAR M4250-12M2XF (MSM4214X) managed switch.It resolves mission-critical operational risk by providing direct access to technical support engineers and rapid hardware replacement to eliminate extended system downtime.
The contract delivers 24/7 technical phone and online consulting, fast-track ticket escalation, software/firmware updates, and 8-hour response time for critical network incidents. Next-business-day advance hardware replacement ensures high-availability requirements are maintained without waiting for standard return-and-repair timelines.
Deployment is managed digitally via entitlement registration tied directly to the hardware serial number of the designated MSM4214X switch. Coverage applies across data center, campus, broadcast, and enterprise AV rack installations.
This service agreement is strictly compatible with the NETGEAR MSM4214X switch model. Do NOT use this part number for unmanaged switches, non-M4250 series hardware, or third-party network devices.
Key Features :
24/7 direct access to NETGEAR senior technical support engineers.
Advance hardware replacement minimizes critical infrastructure downtime.
Escalation management with guaranteed 8-hour critical response time.
Continuous access to firmware enhancements and software updates.
Full 5-year coverage period for long-term operational peace of mind.
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-MSM4214X-60 |
| Product Type | 5-Year ProSUPPORT Sprint Service Contract |
| Target Hardware | NETGEAR MSM4214X (M4250-12M2XF) |
| Coverage Duration | 5 Years (60 Months) |
| Service Type | Technical Support & Advance Hardware Replacement |
| Technical Support Access | 24/7 Phone, Web, and Online Ticket Support |
| Response Time | 8 Hours for Critical Support Incidents |
| Hardware Replacement | Advance Hardware Replacement Shipment |
| Software Maintenance | Firmware Updates and Software Maintenance Included |
| License Delivery | Electronic Service Entitlement (Digital Registration) |
| Environment | Enterprise Data Center, Campus, Pro AV Network Racks |
