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NETGEAR SPR-MSM4214X-60 ProSUPPORT Service Agreement

SPR-MSM4214X-60

New

5-Year Sprint Support for MSM4214X Switch

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Detailed Specifications

NETGEAR SPR-MSM4214X-60 – 5 - Year ProSUPPORT Sprint Service Agreement

Overview :

NETGEAR SPR-MSM4214X-60 is a 5-year ProSUPPORT Sprint technical support and advance hardware replacement service contract designed for enterprise networking environments and AV-over-IP deployments utilizing the NETGEAR M4250-12M2XF (MSM4214X) managed switch. It resolves mission-critical operational risk by providing direct access to technical support engineers and rapid hardware replacement to eliminate extended system downtime.

The contract delivers 24/7 technical phone and online consulting, fast-track ticket escalation, software/firmware updates, and 8-hour response time for critical network incidents. Next-business-day advance hardware replacement ensures high-availability requirements are maintained without waiting for standard return-and-repair timelines.

Deployment is managed digitally via entitlement registration tied directly to the hardware serial number of the designated MSM4214X switch. Coverage applies across data center, campus, broadcast, and enterprise AV rack installations.

This service agreement is strictly compatible with the NETGEAR MSM4214X switch model. Do NOT use this part number for unmanaged switches, non-M4250 series hardware, or third-party network devices.

Key Features :

  • 24/7 direct access to NETGEAR senior technical support engineers.

  • Advance hardware replacement minimizes critical infrastructure downtime.

  • Escalation management with guaranteed 8-hour critical response time.

  • Continuous access to firmware enhancements and software updates.

  • Full 5-year coverage period for long-term operational peace of mind.

Specifications :

AttributeSpecification
BrandNETGEAR
Part NumberSPR-MSM4214X-60
Product Type5-Year ProSUPPORT Sprint Service Contract
Target HardwareNETGEAR MSM4214X (M4250-12M2XF)
Coverage Duration5 Years (60 Months)
Service TypeTechnical Support & Advance Hardware Replacement
Technical Support Access24/7 Phone, Web, and Online Ticket Support
Response Time8 Hours for Critical Support Incidents
Hardware ReplacementAdvance Hardware Replacement Shipment
Software MaintenanceFirmware Updates and Software Maintenance Included
License DeliveryElectronic Service Entitlement (Digital Registration)
EnvironmentEnterprise Data Center, Campus, Pro AV Network Racks

  • All packages are shipped same day if the order is placed before 3PM CST

    We use UPS/FedEx to ship the packages with different service levels offered by UPS/FedEx

    Overnight Shipping take 1 business day
    Expedited Shipping take about 2-3 business days
    Ground shipping take about 3-5 business days

    You can select the desired service level at Checkout and we will make sure the package is shipped as per the selected service level.

  • We Accept

    i) PayPal
    ii) All Credit & Debit Cards
    iii) Purchase Orders
    iv) Check
    v) Bank Transfer/ACH/Wire Transfer

    To process the order through Paypal/CC, you can simply checkout and process the payment.

    If you want to issue us Purchase Order/Check/Bank Transfer, Please contact us at the following details

    Call: 469.458.9636
    Email: sales@dcsupplies.net

  • If you have any queries, please contact us at the following details and we will be happy to help

    Call
    469.458.9636
    469.458.9638

    Email
    sales@dcsupplies.net

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