NETGEAR SPR-MSM4310-60 - Service Agreement

Overview :

NETGEAR SPR-MSM4310-60 is a 5-year Sprint Support service contract engineered for IT procurement teams and network managers deploying NETGEAR MSM4310 (M4350-8G2XF-PoE+) AV and IT switches. It provides multi-year warranty extension and operational risk mitigation to prevent system downtime across mission-critical AV-over-IP, broadcast, and high-density multi-gigabit edge installations.

This service entitlement includes direct 24/5 technical access to certified NETGEAR network engineers, complete access to firmware and OS updates, and advance hardware replacement delivered via next business day shipment. It ensures ongoing software optimizations, security patching, and swift physical hardware recovery for long-term deployments.

Coverage is activated electronically and bound to the individual switch hardware serial number upon registration.

Compatibility is strictly limited to the NETGEAR MSM4310 switch platform. Do not purchase this service SKU for other M4350 models or non-MSM4310 switch hardware, and do not select this tier if your operational requirements mandate 24/7 technical coverage or 4-hour on-site dispatch services.

Key Features :

• Advance hardware replacement limits prolonged network downtime.

• Direct 24/5 phone and web support from technical support experts.

• Full access to official firmware upgrades and security enhancements.

• Next business day dispatch accelerates hardware swap logistics.

• Explicitly matched to protect NETGEAR MSM4310 switch deployments.

Specifications :