NETGEAR SPR-MSM4328F-36 Service Agreement

NETGEAR SPR-MSM4328F-36 – Service Agreement

Overview :

NETGEAR SPR-MSM4328F-36 is a 3-year Sprint Support service agreement designed for IT procurement teams and network engineers managing NETGEAR MSM4328F (M4350-24F4X) AV and IT switches. It provides essential extended maintenance coverage, technical guidance, and rapid hardware mitigation to eliminate network downtime in enterprise, broadcast, and AV-over-IP deployments.

This service entitlement delivers 24/5 phone and web-based technical support from certified NETGEAR engineers, full access to software and firmware releases, and advance hardware replacement with next business day shipping. It ensures your core AV and network routing infrastructure remains secure, updated, and operationally reliable.

Coverage is activated electronically and applies across data center, enterprise server room, edge distribution, and AV rack environments housing the target switch.

Compatibility is strictly limited to the NETGEAR MSM4328F switch platform. Do not purchase this SKU for other M4350 models or non-MSM4328F hardware, and do not use this tier if your SLA mandates 24/7 coverage with 2-hour field response times (choose NETGEAR Overdrive support for critical 24/7 requirements).

Key Features :

• Advance hardware replacement reduces switch downtime during failures.

• Direct 24/5 technical phone and online support from NETGEAR experts.

• Includes official software and firmware updates for ongoing security.

• Next business day hardware dispatch minimizes critical network outages.

• Designed specifically for NETGEAR MSM4328F M4350 switch hardware.

Specifications :