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NETGEAR SPR-MSM4328F-60 ProSUPPORT Service Contract

SPR-MSM4328F-60

New

60-Month ProSUPPORT 24x7 Service Contract

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Detailed Specifications

NETGEAR SPR-MSM4328F-60 – ProSUPPORT Service Contract

Overview :

The NETGEAR SPR-MSM4328F-60 is a 60-month (5-year) ProSUPPORT OnCall 24x7 service contract designed for the NETGEAR MSM4328F (M4300/M4350 series) managed switch. It is tailored for enterprise IT infrastructure, high-density fiber aggregations, and AV-over-IP networks requiring long-term operational assurance and zero extended downtime.

This service agreement grants continuous 24/7/365 direct access to senior NETGEAR technical support engineers for advanced L2/L3 troubleshooting and configuration guidance. It includes Next Business Day (NBD) advanced hardware replacement, priority incident handling, and full entitlement to ongoing system software maintenance and security firmware updates.

Deployed across enterprise core rooms, campus backbones, and mission-critical AV distribution hubs where switch availability is mandatory. The service contract attaches directly to the serial number of the deployed MSM4328F switch.

Fully compatible only with the NETGEAR MSM4328F switch model. Do NOT purchase for non-supported hardware platforms, unmanaged switches, or alternative switch models.

Key Features :

  • 60-month long-term service coverage for MSM4328F.

  • 24x7 direct telephone and electronic technical support.

  • Next Business Day advanced replacement lowers downtime.

  • Dedicated escalation paths for critical priority tickets.

  • Continuous access to firmware and security patches.

Specifications :

SpecificationValue
BrandNETGEAR
Part NumberSPR-MSM4328F-60
Product TypeProSUPPORT Service Contract
Service Duration60 Months (5 Years)
Supported HardwareNETGEAR MSM4328F Switch
Service Level Agreement24x7x365 Technical Support
Support ChannelsPhone, Live Chat, Web Portal
Hardware ReplacementNext Business Day Advanced Replacement
Software MaintenanceFirmware Updates & Bug Fix Releases
Incident ResolutionPriority Technical Escalation
Coverage ScopeHardware Diagnostics & Configuration Assistance

  • All packages are shipped same day if the order is placed before 3PM CST

    We use UPS/FedEx to ship the packages with different service levels offered by UPS/FedEx

    Overnight Shipping take 1 business day
    Expedited Shipping take about 2-3 business days
    Ground shipping take about 3-5 business days

    You can select the desired service level at Checkout and we will make sure the package is shipped as per the selected service level.

  • We Accept

    i) PayPal
    ii) All Credit & Debit Cards
    iii) Purchase Orders
    iv) Check
    v) Bank Transfer/ACH/Wire Transfer

    To process the order through Paypal/CC, you can simply checkout and process the payment.

    If you want to issue us Purchase Order/Check/Bank Transfer, Please contact us at the following details

    Call: 469.458.9636
    Email: sales@dcsupplies.net

  • If you have any queries, please contact us at the following details and we will be happy to help

    Call
    469.458.9636
    469.458.9638

    Email
    sales@dcsupplies.net

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