NETGEAR SPR-MSM4328F-60 ProSUPPORT Service Contract

NETGEAR SPR-MSM4328F-60 - ProSUPPORT Service Contract

Overview :

The NETGEAR SPR-MSM4328F-60 is a 60-month (5-year) ProSUPPORT OnCall 24x7 service contract designed for the NETGEAR MSM4328F (M4300/M4350 series) managed switch. It is tailored for enterprise IT infrastructure, high-density fiber aggregations, and AV-over-IP networks requiring long-term operational assurance and zero extended downtime.

This service agreement grants continuous 24/7/365 direct access to senior NETGEAR technical support engineers for advanced L2/L3 troubleshooting and configuration guidance. It includes Next Business Day (NBD) advanced hardware replacement, priority incident handling, and full entitlement to ongoing system software maintenance and security firmware updates.

Deployed across enterprise core rooms, campus backbones, and mission-critical AV distribution hubs where switch availability is mandatory. The service contract attaches directly to the serial number of the deployed MSM4328F switch.

Fully compatible only with the NETGEAR MSM4328F switch model. Do NOT purchase for non-supported hardware platforms, unmanaged switches, or alternative switch models.

Key Features :

• 60-month long-term service coverage for MSM4328F.

• 24x7 direct telephone and electronic technical support.

• Next Business Day advanced replacement lowers downtime.

• Dedicated escalation paths for critical priority tickets.

• Continuous access to firmware and security patches.

Specifications :