Detailed Specifications
NETGEAR SPR-XSM4556-60 - 5-Year Sprint Support Service Agreement
Overview :
The NETGEAR SPR-XSM4556-60 is a 5-year (60-month) Sprint Support service contract designed specifically for the NETGEAR M4500-48XF8C (XSM4556) 25G/100G AV-over-IP managed switch. Engineered for enterprise IT operations, broadcast engineering, and high-density data centers, this agreement provides full lifecycle hardware coverage and expert assistance to guarantee continuous core network stability.
This coverage entitlement provides 24x7 direct access to tier-two technical engineers, priority queue placement for critical incidents, and Next Business Day (NBD) advance hardware replacement. It ensures immediate assistance with complex AV fabric design, firmware enhancements, and protocol troubleshooting across demanding 100G spine-and-leaf topologies.
The service contract applies to individual M4500-48XF8C deployments within enterprise server rooms, broadcasting centers, and Pro AV environments. It is strictly compatible with the XSM4556 hardware unit and cannot be transferred to non-supported NETGEAR platforms or third-party devices.
Key Features :
24x7 direct telephone and electronic support from senior engineers.
Next Business Day advance hardware replacement protects uptime.
Priority case queuing accelerates high-severity incident resolution.
Extended 60-month coverage lowers total cost of ownership.
Full access to technical assistance for firmware updates.
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XSM4556-60 |
| Product Type | Sprint Support Service Agreement |
| Contract Duration | 5 Years (60 Months) |
| Supported Hardware | NETGEAR M4500-48XF8C (XSM4556) Switch |
| Service Level | 24x7x365 Technical Support |
| Hardware Replacement | Next Business Day (NBD) Advance Exchange |
| Access Channels | Phone, Web, and Live Technical Chat |
| Technical Support Tier | Direct Access to Senior L2/L3 Engineers |
| Case Handling | Priority Queue Placement |
