NETGEAR SPR-XSM4556-36 3-Year Sprint Support Service Agreement

NETGEAR SPR-XSM4556-36–3-Year Sprint Support Service Agreement

Overview :

The NETGEAR SPR-XSM4556-36 is a 3-year (36-month) Sprint Support service contract designed specifically for the NETGEAR M4500-48XF8C (XSM4556) 25G/100G AV-over-IP managed switch. Built for enterprise IT teams and systems integrators managing high-throughput data centers or uncompressed Pro AV infrastructures, this agreement eliminates operational risk by providing continuous technical backup and expedited hardware exchange.

This support entitlement delivers 24x7 direct access to senior technical engineers, rapid priority case handling, and Next Business Day (NBD) advance hardware replacement. It covers complex network troubleshooting, firmware updates, and deployment support to maintain line-rate switching performance across high-density 100G spine-and-leaf environments.

The contract is activated per switch deployment in enterprise racks, broadcast studios, and core campus networks. It is compatible exclusively with the NETGEAR XSM4556 hardware platform and is not applicable to unauthorized third-party hardware or unrelated NETGEAR switch series.

Key Features :

• 24x7 direct phone and chat access to senior NETGEAR L2 engineers.

• Next Business Day advance hardware replacement minimizes downtime.

• Priority case handling ensures rapid resolution for critical AV.

• Comprehensive 36-month coverage protects core network hardware.

• Includes scheduled technical support calls and escalation management.

Specifications :