Detailed Specifications
NETGEAR SPR-XSM4348CS-60 - 5-Year Sprint Support Service
Overview
The NETGEAR SPR-XSM4348CS-60 is a 5-year enterprise-grade support service contract specifically for the NETGEAR M4300-48X (XSM4348CS) fully managed stackable switch. This Sprint Support service provides 24/5 technical support with an 8-hour response time guarantee and advanced hardware replacement (Advance RMA) for business-critical network environments.
This support solution is designed for IT infrastructure teams and network engineers deploying the M4300-48X switch in data center core, collapsed core, or AV-over-IP installations that require predictable support response times and reliable access to NETGEAR technical experts. The service ensures minimal network disruption through proactive hardware replacement before the faulty unit is returned.
Engineers should note that this is a support service contract, not a hardware SKU. It must be purchased alongside or after the XSM4348CS switch. Do not order this SKU for switches outside the M4300-48X model, as system compatibility is specific to the SPR-XSM4348CS-60 part number.
Key Features
5-year duration enterprise-level support service contract
24/5 technical support with 8-hour response SLA
Advanced hardware replacement (Advance RMA) included
Direct access to NETGEAR support engineers
Compatible exclusively with XSM4348CS switch
Specifications
| Specification | Detail |
|---|
| Brand | NETGEAR |
| Part Number | SPR-XSM4348CS-60 |
| Product Type | Enterprise Support Service |
| Service Duration | 5 Years |
| Service Type | Advanced Hardware Replacement (Advance RMA) |
| Support Availability | 24 hours / 5 days per week |
| Response Time | 8 Hours (guaranteed) |
| System Compatibility | NETGEAR M4300-48X (XSM4348CS) |
| EAN | 0606449180176 |
| Shipping | Included |
| Delivery Method | Shipped; typically available within 3-4 business days |
