Detailed Specifications
NETGEAR SPR-XS724TM-12 - Tech Support Agreement
Overview :
NETGEAR SPR-XS724TM-12 is a 1-year Sprint Support contract designed for IT network administrators and system integrators. It delivers dedicated technical assistance and operational maintenance for high-density 10-Gigabit Ethernet switches deployed across enterprise, SMB core, and data center edge environments.
The agreement provides direct 24/5 phone and web ticket access to expert NETGEAR support engineers for configuration, firmware updates, and troubleshooting. Integrated Advance Hardware Replacement (Advance RMA) guarantees replacement hardware is dispatched prior to returning defective equipment, keeping network downtime to an absolute minimum.
This service contract is engineered to support mission-critical high-speed switching infrastructure. It applies exclusively to the NETGEAR XS724TM 24-port 10G Smart Managed Pro Switch and cannot be applied to unmanaged units, non-designated switch series, or third-party hardware.
Key Features :
1-year dedicated technical support coverage for XS724TM switch
24/5 direct phone and web ticket access to technical engineers
Advance RMA hardware replacement minimizes operational downtime
Direct technical support for 10G switch setup and diagnostics
Annual predictable operational support plan for enterprise IT
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XS724TM-12 |
| Product Type | Tech Support Agreement |
| Covered Hardware Model | NETGEAR XS724TM |
| Contract Duration | 1 Year |
| Service Tier | Sprint Support |
| Support Access Hours | 24/5 (Phone and Web Ticketing) |
| Hardware Replacement | Advance RMA / Hardware Replacement |
| Service Agreement Type | Electronic License / Service Contract |
| Technical Support Scope | Network Configuration, Diagnostics & Firmware Support |
| Escalation Services | Direct Technical Engineering Escalation |
| Compatibility | NETGEAR XS724TM Smart Switch Series |
