Detailed Specifications
NETGEAR SPR-XSM4316S-36 - Tech Support Agreement
Overview :
NETGEAR SPR-XSM4316S-36 is a 3-year Sprint Support service contract engineered for IT network administrators and ProAV systems integrators. It provides dedicated operational support for high-bandwidth 10G fiber networking infrastructure running in enterprise, broadcast, and IP media environments.
The agreement delivers 24/5 direct technical assistance via phone and digital ticketing, granting immediate access to NETGEAR ProAV support engineers. Included Advance Hardware Replacement (Advance RMA) ensures replacement switches are shipped before defective units are returned, minimizing infrastructure downtime.
This plan supports enterprise core, distribution, and edge deployments utilizing Multi-Gigabit and 10G SFP+ connectivity. It is designed specifically for the NETGEAR M4350-16X4F (XSM4316S) managed switch and cannot be transferred to non-designated M4350 models, unmanaged hardware, or third-party appliances.
Key Features :
3-year extended technical support contract for M4350-16X4F
24/5 direct phone and web ticket access to ProAV experts
Advance RMA hardware replacement reduces system downtime
Comprehensive assistance for network diagnostics and firmware
Multi-year operational protection for enterprise switches
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XSM4316S-36 |
| Product Type | Tech Support Agreement |
| Covered Hardware Model | NETGEAR M4350-16X4F (XSM4316S) |
| Contract Duration | 3 Years |
| Service Tier | Sprint Support |
| Support Access Hours | 24/5 (Phone and Digital Ticketing) |
| Hardware Replacement | Advance RMA / Hardware Replacement |
| Service Agreement Type | Electronic License / Service Contract |
| Technical Support Scope | Network Configuration, Diagnostics & Firmware Support |
| Escalation Support | Direct ProAV Engineering Escalation |
| Compatibility | NETGEAR AV Line M4350 Series |
