Detailed Specifications
NETGEAR SPR-XSM4316S-60 - Tech Support Agreement
Overview :
NETGEAR SPR-XSM4316S-60 is a 5-year Sprint Support contract designed for network engineers and ProAV systems integrators. It provides long-term technical protection and hardware operational support for high-density 10G fiber networking infrastructure deployed across enterprise, broadcast, and IP media environments.
The contract guarantees direct 24/5 access to NETGEAR ProAV support engineering specialists via phone and digital ticketing for complex network troubleshooting. Included Advance Hardware Replacement (Advance RMA) ensures replacement switches are dispatched prior to returning defective hardware, protecting critical uptime.
This agreement supports enterprise core, edge, and distribution deployments utilizing high-speed Multi-Gig and fiber topologies. It is engineered exclusively for the NETGEAR M4350-16X4F (XSM4316S) managed switch and cannot be transferred to non-designated M4350 models, unmanaged hardware, or third-party appliances.
Key Features :
5-year extended technical support agreement for M4350-16X4F
24/5 direct phone and web ticket access to ProAV specialists
Advance RMA hardware replacement reduces system downtime
Comprehensive assistance for network diagnostics and firmware
Multi-year operational expense coverage for enterprise switches
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XSM4316S-60 |
| Product Type | Tech Support Agreement |
| Covered Hardware Model | NETGEAR M4350-16X4F (XSM4316S) |
| Contract Duration | 5 Years |
| Service Tier | Sprint Support |
| Support Access Hours | 24/5 (Phone and Digital Ticketing) |
| Hardware Replacement | Advance RMA / Hardware Replacement |
| Service Agreement Type | Electronic License / Service Contract |
| Technical Support Scope | Network Configuration, Diagnostics & Firmware Support |
| Escalation Support | Direct ProAV Engineering Escalation |
| Compatibility | NETGEAR AV Line M4350 Series |
