Detailed Specifications
Netgear SPR-XS724TM-60 Sprint Support Service Contract providing 5 years
Overview :
NETGEAR SPR-XS724TM-60 is a 5-year SprintSupport recurring service for the XS724TM network switch. It is a service SKU, not the physical switch. Distributor records identify the SKU specifically as NETGEAR SprintSupport 5-year support.
The service provides advance hardware replacement, telephone technical support, and web support. Distributor documentation specifies a 5-year contract, 8-hour telephone-support response time, and weekday support availability.
The associated NETGEAR XS724TM is a 24-port 10G/Multi-Gigabit smart switch with 24 × 10G/Multi-Gigabit ports and 4 × 10G SFP+ ports. NETGEAR specifies L2+/Lite L3 functionality and Insight cloud management for the hardware platform.
This SKU is appropriate when extended support coverage is required for an XS724TM deployment. It should not be treated as a replacement for the switch hardware itself.
Key Features :
- Five-year SprintSupport coverage for XS724TM deployments
- Advance hardware replacement supports service continuity
- Telephone technical support includes an 8-hour response
- Web support is included throughout the contract period
- Recurring service is separate from the physical switch
Specifications :
| Specification | Details |
|---|
| Brand | NETGEAR |
| Part Number | SPR-XS724TM-60 |
| Product Type | Support Service |
| Service Name | SprintSupport |
| Service Term | 5 Years |
| Service Model | Recurring |
| Hardware Replacement | Advance Hardware Replacement |
| Telephone Support | Included |
| Telephone Response Time | 8 Hours |
| Web Support | Included |
| Support Availability | 24 hours/day, Monday-Friday |
| Associated Platform | XS724TM |
| Associated Switch Ports | 24 × 10G/Multi-Gigabit |
| Associated SFP+ Ports | 4 × 10G SFP+ |
| Associated Management | NETGEAR Insight Cloud Management |
