Detailed Specifications
NETGEAR SPR-XSM4324-12 - Tech Support Agreement
Overview :
NETGEAR SPR-XSM4324-12 is a 1-year Sprint Support service contract designed for enterprise network engineers, system integrators, and IT administrators. It provides reliable technical backing for high-performance 10G networking hardware deployed in corporate, broadcast, and ProAV network environments.
The agreement offers direct 24/5 access to specialized NETGEAR technical support engineers via phone and web ticketing for rapid troubleshooting. Included Advance Hardware Replacement (Advance RMA) ensures replacement switch units are dispatched ahead of returning failed hardware, mitigating system downtime risks.
This service plan supports core, distribution, and edge deployments utilizing high-speed Multi-Gig and fiber fabrics. It is explicitly tailored for the NETGEAR M4350-12X12F (XSM4324) managed switch and cannot be transferred to non-designated M4350 models, unmanaged hardware, or third-party devices.
Key Features :
1-year dedicated technical support agreement for M4350-12X12F
24/5 direct phone and web ticket access to ProAV experts
Advance RMA hardware replacement minimizes operational downtime
Expert support for network configuration, firmware, and diagnostics
Essential annual maintenance coverage for enterprise switch assets
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XSM4324-12 |
| Product Type | Tech Support Agreement |
| Covered Hardware Model | NETGEAR M4350-12X12F (XSM4324) |
| Contract Duration | 1 Year |
| Service Tier | Sprint Support |
| Support Access Hours | 24/5 (Phone and Web Ticketing) |
| Hardware Replacement | Advance RMA / Hardware Replacement |
| Service Agreement Type | Electronic License / Service Contract |
| Technical Support Scope | Network Configuration, Diagnostics & Firmware Support |
| Escalation Support | Direct ProAV Engineering Escalation |
| Compatibility | NETGEAR AV Line M4350 Series |
