Detailed Specifications
NETGEAR SPR-XSM4324-36 - Tech Support Agreement
Overview :
NETGEAR SPR-XSM4324-36 is a 3-year Sprint Support contract tailored for network architects, system integrators, and IT administrators. It provides sustained operational backing for high-bandwidth 10G infrastructure operating in broadcast, corporate, and ProAV network environments.
The contract grants direct 24/5 access to NETGEAR ProAV technical support engineers via phone and digital ticketing for rapid troubleshooting.Integrated Advance Hardware Replacement (Advance RMA) ensures replacement switch units are dispatched prior to returning defective hardware, minimizing overall system downtime.
This service plan supports core, distribution, and top-of-rack deployments utilizing 10G Multi-Gig and SFP+ fabrics.It is explicitly licensed for the NETGEAR M4350-12X12F (XSM4324) managed switch and cannot be applied to non-designated M4350 switches, unmanaged hardware, or third-party devices.
Key Features :
3-year extended technical support agreement for M4350-12X12F
24/5 direct phone and web ticket access to ProAV engineers
Advance RMA hardware replacement reduces infrastructure downtime
Expert assistance for network diagnostics and AV configuration
Predictable multi-year maintenance coverage for enterprise IT
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XSM4324-36 |
| Product Type | Tech Support Agreement |
| Covered Hardware Model | NETGEAR M4350-12X12F (XSM4324) |
| Contract Duration | 3 Years |
| Service Tier | Sprint Support |
| Support Access Hours | 24/5 (Phone and Digital Ticketing) |
| Hardware Replacement | Advance RMA / Hardware Replacement |
| Service Agreement Type | Electronic License / Service Contract |
| Technical Support Scope | Network Configuration, Diagnostics & Firmware Support |
| Escalation Support | Direct ProAV Engineering Escalation |
| Compatibility | NETGEAR AV Line M4350 Series |
