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NETGEAR SPR-XSM4324-36 Service Contract

SPR-XSM4324-36

New

3-Yr Sprint Support for M4350-12X12F Switch

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Detailed Specifications

NETGEAR SPR-XSM4324-36 – Tech Support Agreement

Overview :

NETGEAR SPR-XSM4324-36 is a 3-year Sprint Support contract tailored for network architects, system integrators, and IT administrators. It provides sustained operational backing for high-bandwidth 10G infrastructure operating in broadcast, corporate, and ProAV network environments.

The contract grants direct 24/5 access to NETGEAR ProAV technical support engineers via phone and digital ticketing for rapid troubleshooting. Integrated Advance Hardware Replacement (Advance RMA) ensures replacement switch units are dispatched prior to returning defective hardware, minimizing overall system downtime.

This service plan supports core, distribution, and top-of-rack deployments utilizing 10G Multi-Gig and SFP+ fabrics. It is explicitly licensed for the NETGEAR M4350-12X12F (XSM4324) managed switch and cannot be applied to non-designated M4350 switches, unmanaged hardware, or third-party devices.

Key Features :

  • 3-year extended technical support agreement for M4350-12X12F

  • 24/5 direct phone and web ticket access to ProAV engineers

  • Advance RMA hardware replacement reduces infrastructure downtime

  • Expert assistance for network diagnostics and AV configuration

  • Predictable multi-year maintenance coverage for enterprise IT

Specifications :

AttributeSpecification
BrandNETGEAR
Part NumberSPR-XSM4324-36
Product TypeTech Support Agreement
Covered Hardware ModelNETGEAR M4350-12X12F (XSM4324)
Contract Duration3 Years
Service TierSprint Support
Support Access Hours24/5 (Phone and Digital Ticketing)
Hardware ReplacementAdvance RMA / Hardware Replacement
Service Agreement TypeElectronic License / Service Contract
Technical Support ScopeNetwork Configuration, Diagnostics & Firmware Support
Escalation SupportDirect ProAV Engineering Escalation
CompatibilityNETGEAR AV Line M4350 Series

  • All packages are shipped same day if the order is placed before 3PM CST

    We use UPS/FedEx to ship the packages with different service levels offered by UPS/FedEx

    Overnight Shipping take 1 business day
    Expedited Shipping take about 2-3 business days
    Ground shipping take about 3-5 business days

    You can select the desired service level at Checkout and we will make sure the package is shipped as per the selected service level.

  • We Accept

    i) PayPal
    ii) All Credit & Debit Cards
    iii) Purchase Orders
    iv) Check
    v) Bank Transfer/ACH/Wire Transfer

    To process the order through Paypal/CC, you can simply checkout and process the payment.

    If you want to issue us Purchase Order/Check/Bank Transfer, Please contact us at the following details

    Call: 469.458.9636
    Email: sales@dcsupplies.net

  • If you have any queries, please contact us at the following details and we will be happy to help

    Call
    469.458.9636
    469.458.9638

    Email
    sales@dcsupplies.net

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