Detailed Specifications
NETGEAR SPR-XSM4328CV-12 - Tech Support Agreement
Overview :
NETGEAR SPR-XSM4328CV-12 is a 1-year Sprint Support contract engineered for IT infrastructure managers and system integrators. It provides dedicated operational backed assistance for enterprise networking hardware operating in high-demand corporate, broadcast, and ProAV network environments.
The agreement guarantees 24/5 direct technical support via phone and web ticketing, connecting staff straight with NETGEAR support engineers. It features Advance Hardware Replacement (Advance RMA) to ensure swift dispatch of replacement equipment, mitigating hardware outage risks and protecting network uptime.
This contract supports enterprise core, edge, and AV-over-IP deployments. It is designated strictly for the NETGEAR M4350-24X4V (XSM4328CV) managed switch and is non-transferable to other M4350 models, unmanaged hardware, or third-party switches.
Key Features :
1-year direct technical support coverage for M4350-24X4V
24/5 direct phone and web ticket access to expert engineers
Advance RMA hardware replacement minimizes unexpected downtime
Expert assistance for network configuration and troubleshooting
Annual operational protection plan for enterprise switches
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XSM4328CV-12 |
| Product Type | Tech Support Agreement |
| Covered Hardware Model | NETGEAR M4350-24X4V (XSM4328CV) |
| Contract Duration | 1 Year |
| Service Tier | Sprint Support |
| Support Access Hours | 24/5 (Phone and Web Ticketing) |
| Hardware Replacement | Advance RMA / Hardware Replacement |
| Service Agreement Type | Electronic License / Service Contract |
| Technical Support Scope | Network Diagnostics, Firmware & Configuration |
| Escalation Services | Direct ProAV Engineering Escalation |
| Compatibility | NETGEAR AV Line M4350 Series |
