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NETGEAR SPR-XSM4328CV-12 Technical Support Service

SPR-XSM4328CV-12

New

1-Yr Sprint Support for M4350-24X4V Switch

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Detailed Specifications

NETGEAR SPR-XSM4328CV-12 – Tech Support Agreement

Overview :

NETGEAR SPR-XSM4328CV-12 is a 1-year Sprint Support contract engineered for IT infrastructure managers and system integrators. It provides dedicated operational backed assistance for enterprise networking hardware operating in high-demand corporate, broadcast, and ProAV network environments.

The agreement guarantees 24/5 direct technical support via phone and web ticketing, connecting staff straight with NETGEAR support engineers. It features Advance Hardware Replacement (Advance RMA) to ensure swift dispatch of replacement equipment, mitigating hardware outage risks and protecting network uptime.

This contract supports enterprise core, edge, and AV-over-IP deployments. It is designated strictly for the NETGEAR M4350-24X4V (XSM4328CV) managed switch and is non-transferable to other M4350 models, unmanaged hardware, or third-party switches.

Key Features :

  • 1-year direct technical support coverage for M4350-24X4V

  • 24/5 direct phone and web ticket access to expert engineers

  • Advance RMA hardware replacement minimizes unexpected downtime

  • Expert assistance for network configuration and troubleshooting

  • Annual operational protection plan for enterprise switches

Specifications :

AttributeSpecification
BrandNETGEAR
Part NumberSPR-XSM4328CV-12
Product TypeTech Support Agreement
Covered Hardware ModelNETGEAR M4350-24X4V (XSM4328CV)
Contract Duration1 Year
Service TierSprint Support
Support Access Hours24/5 (Phone and Web Ticketing)
Hardware ReplacementAdvance RMA / Hardware Replacement
Service Agreement TypeElectronic License / Service Contract
Technical Support ScopeNetwork Diagnostics, Firmware & Configuration
Escalation ServicesDirect ProAV Engineering Escalation
CompatibilityNETGEAR AV Line M4350 Series

  • All packages are shipped same day if the order is placed before 3PM CST

    We use UPS/FedEx to ship the packages with different service levels offered by UPS/FedEx

    Overnight Shipping take 1 business day
    Expedited Shipping take about 2-3 business days
    Ground shipping take about 3-5 business days

    You can select the desired service level at Checkout and we will make sure the package is shipped as per the selected service level.

  • We Accept

    i) PayPal
    ii) All Credit & Debit Cards
    iii) Purchase Orders
    iv) Check
    v) Bank Transfer/ACH/Wire Transfer

    To process the order through Paypal/CC, you can simply checkout and process the payment.

    If you want to issue us Purchase Order/Check/Bank Transfer, Please contact us at the following details

    Call: 469.458.9636
    Email: sales@dcsupplies.net

  • If you have any queries, please contact us at the following details and we will be happy to help

    Call
    469.458.9636
    469.458.9638

    Email
    sales@dcsupplies.net

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