Detailed Specifications
NETGEAR SPR-XSM4328CV-36 - Tech Support Agreement
Overview :
NETGEAR SPR-XSM4328CV-36 is a 3-year Sprint Support contract designed for IT infrastructure engineers and ProAV systems integrators. It delivers continuous technical coverage and operational reliability for managed network hardware running in high-throughput enterprise, broadcast, and IP media environments.
The agreement provides direct 24/5 access to specialized NETGEAR technical support engineers via phone and digital ticketing for swift issue resolution. It incorporates Advance Hardware Replacement (Advance RMA), allowing replacement units to ship ahead of returning failed hardware to preserve high network availability.
This service plan is designed for mid-term lifecycle management across enterprise core, distribution, and edge networks. It is tailored exclusively for the NETGEAR M4350-24X4V (XSM4328CV) managed switch and cannot be used with unmanaged hardware, third-party network devices, or non-designated M4350 series models.
Key Features :
3-year extended technical support coverage for M4350-24X4V
24/5 direct phone and digital ticket support from ProAV experts
Advance RMA hardware replacement to minimize network downtime
Comprehensive assistance for network diagnostics and configuration
Streamlined multi-year support coverage for enterprise IT assets
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XSM4328CV-36 |
| Product Type | Tech Support Agreement |
| Covered Hardware Model | NETGEAR M4350-24X4V (XSM4328CV) |
| Contract Duration | 3 Years |
| Service Tier | Sprint Support |
| Support Access Hours | 24/5 (Phone and Online Ticketing) |
| Hardware Replacement | Advance RMA / Hardware Replacement |
| Service Agreement Type | Electronic License / Service Contract |
| Technical Support Scope | Network Configuration, Firmware & Diagnostics |
| Escalation Support | Direct ProAV Engineering Escalation |
| Compatibility | NETGEAR AV Line M4350 Series |
