Detailed Specifications
NETGEAR SPR-XSM4328CV-60 - Tech Support Agreement
Overview :
NETGEAR SPR-XSM4328CV-60 is a 5-year Sprint Support contract tailored for IT network administrators and system integrators. It provides extended operational protection for managed networking hardware deployed in high-density enterprise, broadcast, and ProAV network environments. The service minimizes downtime risks and simplifies long-term maintenance planning.
This agreement grants direct 24/5 phone and digital ticket access to NETGEAR ProAV support engineering staff. Included Advance Hardware Replacement (Advance RMA) ensures replacement hardware is dispatched prior to returning defective units, significantly reducing mean time to repair (MTTR) for mission-critical infrastructure.
Designed for edge and core deployments, this license applies strictly to the NETGEAR M4350-24X4V (XSM4328CV) managed switch. It cannot be applied to other M4350 variants, third-party switches, or unmanaged network appliances.
Key Features :
5-year extended technical support contract for M4350-24X4V
24/5 direct access to NETGEAR ProAV technical support team
Advance RMA hardware replacement reduces system operational downtime
Comprehensive troubleshooting for AV-over-IP network setups
Multi-year operational expense coverage for enterprise switches
Specifications :
| Attribute | Specification |
| Brand | NETGEAR |
| Part Number | SPR-XSM4328CV-60 |
| Product Type | Tech Support Agreement |
| Covered Hardware Model | NETGEAR M4350-24X4V (XSM4328CV) |
| Contract Duration | 5 Years |
| Service Tier | Sprint Support |
| Support Access Hours | 24/5 (Phone and Digital Ticketing) |
| Hardware Replacement | Advance RMA / Hardware Replacement |
| Service Agreement Type | Electronic License / Service Contract |
| Technical Support Scope | Network Configuration, Diagnostics & Firmware Support |
| Escalation Support | ProAV Dedicated Engineering Escalation |
| Compatibility | NETGEAR AV Line M4350 Series |
