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EXTREME NETWORKS INC 98004 Technical Support Service Contract View larger

EXTREME NETWORKS INC 98004 Technical Support Service Contract

98004

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ExtremeWorks Premier Next Business Day Advanced Hardware Replacement Support Service Plan

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Detailed Specifications

EXTREME NETWORKS INC 98004 – Technical Support Service Contract

Overview

The Extreme Networks 98004 is an enterprise-grade hardware maintenance, premium software entitlement, and technical support contract engineered for data centers, high-density edge switches, and mission-critical enterprise wireless layers. This service plan provides an ExtremeWorks Premier Next Business Day Advanced Hardware Replacement (EWP Premier NBD AHR) lifecycle support model. Designed to safeguard vital operational infrastructure and dramatically lower Mean Time to Repair (MTTR) for IT procurement and network engineering teams, this contract guarantees high-availability restoration paths for critical network fabrics.

This premium service tier delivers a reliable Next Business Day (NBD) Advanced Hardware Replacement (AHR) framework. Following technical diagnostic verification and case validation by the support center, a replacement unit or hardware component is immediately expedited from a regional depot directly to the system site for delivery on the next business day. Alongside accelerated hardware recovery pathways, the Premier subscription activates unrestricted 24x7x365 direct access to the Extreme Technical Assistance Center (GTAC) for tier-3 emergency troubleshooting and configuration diagnostics. Additionally, the plan grants comprehensive entitlement to all critical major and minor software release downloads, system feature enhancements, and immediate vulnerability hotfixes. This SKU is a core service contract prefix/authorization; it does not include onsite engineering labor, nor should it be ordered as standalone physical hardware infrastructure.

Key Features

  • Next Business Day advanced parts replacement minimizes network edge and core component downtime.

  • 24x7x365 GTAC connection delivers immediate, high-priority expert engineering access.

  • Full Premier software maintenance covers extended major/minor firmware release privileges.

  • Priority escalation pathways bypass basic tiers for rapid crisis resolution.

  • Web-based case management accelerates escalation tracking for field operations.

Specifications

AttributeSpecification
BrandExtreme Networks
Part Number98004 (Base Service Code Prefix)
Product TypeTechnical Support Service Contract
Service NameExtremeWorks Premier Next Business Day Advanced Hardware Replacement
Service Main TypeHigh-Priority Technical Support / Advanced Hardware Maintenance
Response TimeNext Business Day Advanced Hardware Replacement (NBD AHR)
Service Availability24 Hours a day / 7 Days a week
Support AccessWeb Knowledge Base, Phone Consultation, Priority Electronic Escalate
Software MaintenanceExtended Major/Minor Release Access and Hotfix Privileges
Contract Duration1 Year / Annual Renewal
Fulfillment TypeElectronic Service Activation Key
CompatibilityCompatible Extreme Networks Access Points, Switches, and Controllers (Requires Device Specific Extension SKU)

  • All packages are shipped same day if the order is placed before 3PM CST

    We use UPS/FedEx to ship the packages with different service levels offered by UPS/FedEx

    Overnight Shipping take 1 business day
    Expedited Shipping take about 2-3 business days
    Ground shipping take about 3-5 business days

    You can select the desired service level at Checkout and we will make sure the package is shipped as per the selected service level.

  • We Accept

    i) PayPal
    ii) All Credit & Debit Cards
    iii) Purchase Orders
    iv) Check
    v) Bank Transfer/ACH/Wire Transfer

    To process the order through Paypal/CC, you can simply checkout and process the payment.

    If you want to issue us Purchase Order/Check/Bank Transfer, Please contact us at the following details

    Call: 469.458.9636
    Email: sales@dcsupplies.net

  • If you have any queries, please contact us at the following details and we will be happy to help

    Call
    469.458.9636
    469.458.9638

    Email
    sales@dcsupplies.net

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