Detailed Specifications
EXTREME NETWORKS INC 98004 - Technical Support Service Contract
Overview
The Extreme Networks 98004 is an enterprise-grade hardware maintenance, premium software entitlement, and technical support contract engineered for data centers, high-density edge switches, and mission-critical enterprise wireless layers. This service plan provides an ExtremeWorks Premier Next Business Day Advanced Hardware Replacement (EWP Premier NBD AHR) lifecycle support model. Designed to safeguard vital operational infrastructure and dramatically lower Mean Time to Repair (MTTR) for IT procurement and network engineering teams, this contract guarantees high-availability restoration paths for critical network fabrics.
This premium service tier delivers a reliable Next Business Day (NBD) Advanced Hardware Replacement (AHR) framework. Following technical diagnostic verification and case validation by the support center, a replacement unit or hardware component is immediately expedited from a regional depot directly to the system site for delivery on the next business day. Alongside accelerated hardware recovery pathways, the Premier subscription activates unrestricted 24x7x365 direct access to the Extreme Technical Assistance Center (GTAC) for tier-3 emergency troubleshooting and configuration diagnostics. Additionally, the plan grants comprehensive entitlement to all critical major and minor software release downloads, system feature enhancements, and immediate vulnerability hotfixes. This SKU is a core service contract prefix/authorization; it does not include onsite engineering labor, nor should it be ordered as standalone physical hardware infrastructure.
Key Features
Next Business Day advanced parts replacement minimizes network edge and core component downtime.
24x7x365 GTAC connection delivers immediate, high-priority expert engineering access.
Full Premier software maintenance covers extended major/minor firmware release privileges.
Priority escalation pathways bypass basic tiers for rapid crisis resolution.
Web-based case management accelerates escalation tracking for field operations.
Specifications
| Attribute | Specification |
| Brand | Extreme Networks |
| Part Number | 98004 (Base Service Code Prefix) |
| Product Type | Technical Support Service Contract |
| Service Name | ExtremeWorks Premier Next Business Day Advanced Hardware Replacement |
| Service Main Type | High-Priority Technical Support / Advanced Hardware Maintenance |
| Response Time | Next Business Day Advanced Hardware Replacement (NBD AHR) |
| Service Availability | 24 Hours a day / 7 Days a week |
| Support Access | Web Knowledge Base, Phone Consultation, Priority Electronic Escalate |
| Software Maintenance | Extended Major/Minor Release Access and Hotfix Privileges |
| Contract Duration | 1 Year / Annual Renewal |
| Fulfillment Type | Electronic Service Activation Key |
| Compatibility | Compatible Extreme Networks Access Points, Switches, and Controllers (Requires Device Specific Extension SKU) |
