Detailed Specifications
EXTREME NETWORKS INC 97304-1130C - Technical Support Service Contract
Overview
The Extreme Networks 97304-1130C is an education-sector specialized hardware maintenance and technical support contract engineered for academic institutions, school districts, and campus networks. This service plan provides an ExtremeWorks Educational Program Next Business Day Advanced Hardware Replacement Parts Only (EW Edu NBD PartOnly) lifecycle support model specifically bound to the Extreme 1130C Universal Compute Platform hardware appliance. Designed to align with institutional procurement cycles and E-Rate compliant operations, this contract guarantees high-availability hardware continuity for local containerized cloud-managed environments deployed across distributed school sites, laboratories, and administrative clusters.
This specialized service tier delivers a Next Business Day (NBD) Advanced Hardware Replacement (AHR) logistical framework focusing explicitly on parts delivery. Following remote diagnostic triage and case verification, a replacement component or appliance unit is dispatched to the institutional facility to reduce system downtime and lower Mean Time to Repair (MTTR). In addition to expedited parts logistics, the subscription activates unrestricted 24x7x365 access to the Extreme Technical Assistance Center (GTAC) for configuration diagnostics, emergency software hotfixes, and proactive firmware updates. This SKU is a digital service contract authorization tailored for educational accounts; it does not include onsite engineering labor, nor should it be ordered as standalone physical hardware infrastructure.
Key Features
Academic programmatic alignment fits institutional budgets and education procurement workflows.
Next Business Day advanced parts replacement minimizes edge component downtime across classrooms.
24x7x365 GTAC connection delivers immediate expert troubleshooting access.
Direct firmware authorization permits ongoing web-managed system updates.
Web-based case management accelerates escalation tracking for campus IT operations.
Specifications
| Attribute | Specification |
| Brand | Extreme Networks |
| Part Number | 97304-1130C |
| Product Type | Technical Support Service Contract |
| Service Name | ExtremeWorks Educational Program (EW Edu NBD PartOnly) |
| Service Main Type | Academic Technical Support / Hardware Maintenance |
| Response Time | Next Business Day Advanced Hardware Replacement (Parts Only) |
| Service Availability | 24 Hours a day / 7 Days a week (GTAC Assistance) |
| Covered Appliance | Extreme Universal Compute Platform 1130C Appliance |
| Support Access | Web Knowledge Base, Phone Consultation, Electronic Escalate |
| Software Maintenance | Extended Major/Minor Release Access and Hotfix Privileges |
| Contract Duration | 1 Year / Annual Renewal |
| Fulfillment Type | Electronic Service Activation Key |
