EXTREME NETWORKS INC 97011-1130C - Technical Support Service Contract

Overview

The Extreme Networks 97011-1130C is an enterprise-grade hardware maintenance and technical support contract engineered for data centers and mission-critical network edges. This service plan provides an ExtremeWorks Next Business Day Onsite (EW NBD Onsite) lifecycle support model specifically bound to the Extreme 1130C Universal Compute Platform hardware appliance. Designed to mitigate structural network downtime for IT procurement and infrastructure engineering teams, it guarantees a continuous operational state for local containerized cloud-managed environments deployed in critical enterprise branch offices, medical systems, and corporate infrastructures.

This service tier delivers a Next Business Day (NBD) onsite response window for physical component mitigation. Following remote diagnostic triage by an automated event log or direct system analysis, an authorized field technician is dispatched directly to the node installation facility with verified replacement parts to handle physical swap-outs and restoration. Alongside physical recovery pathways, the subscription activates unrestricted 24x7x365 access to the Extreme Technical Assistance Center (GTAC) for advanced configuration diagnostics, emergency software hotfixes, and proactive firmware updates. This SKU is a digital service contract authorization and must not be ordered as standalone physical hardware infrastructure, nor should it be applied to unlisted core switch or router matrices.

Key Features

• Next Business Day onsite response ensures expert technical personnel deployment directly to the facility.

• 24x7x365 GTAC connection delivers immediate expert troubleshooting access.

• Specialized parts and labor allocation guarantees verified hardware component swapping.

• Direct firmware authorization permits ongoing web-managed system updates.

• Web-based case management accelerates escalation tracking for field operations.

Specifications