Detailed Specifications
EXTREME NETWORKS 97004-1130C - Technical Support Service Contract
Overview
The EXTREME NETWORKS 97004-1130C is an enterprise-grade hardware support and component maintenance contract custom-engineered for the Extreme Networks Universal Compute Platform (UCP) 1130C appliance. This specialized support SKU provides vital physical infrastructure security by bridging on-premises hardware arrays directly with Extreme Networks' expedited logistics and replacement networks. It establishes continuous operational readiness for edge deployment networks, container-based processing centers, and remote branch facilities using the UCP 1130C server for localized ExtremeCloud Edge orchestration workloads.
Rather than provisioning a software license key or a physical system component, this contract serves as an operational warranty upgrade backed by the manufacturer's global parts depots. The coverage parameters grant IT engineering teams Next Business Day Advanced Hardware Replacement (NBD-AHR) protections. Following remote diagnostic validation of a mechanical failure by the Extreme Technical Assistance Center (GTAC), a replacement appliance or required component is dispatched immediately to arrive at the facility on the next working day. This proactive replacement process ensures that enterprise teams do not have to return the broken unit for multi-week depot repairs before receiving a functional replacement.
Tailored for high-availability setups utilizing the UCP 1130C appliance, this package also bundles full 24x7x365 remote engineering access to the GTAC alongside complete software maintenance privileges. This ensures that the system's specialized hypervisor layers, internal Kubernetes control planes, and distributed filesystems receive ongoing security-patch updates and major firmware revisions. Avoid deploying this specific hardware-focused NBD replacement contract if your facility requires a continuous on-site field technician response within an accelerated 4-hour emergency window; for those deployments, the premium 97008-1130C Premier Plus option is required.
Key Features
Standardized 1-year contract ensures rapid physical component security.
Next Business Day Advanced Replacement minimizes local staging downtime.
Integrated GTAC priority routing establishes round-the-clock diagnostic loops.
Vendor-direct hardware dispatches remove standard validation delays.
Continuous software maintenance keeps hypervisor patches current.
Specifications
| Spec Parameter | Technical Data |
| Brand | EXTREME NETWORKS |
| Part Number | 97004-1130C |
| Product Type | ExtremeWorks Support Service Contract |
| Support Service Tier | EW NBD AHR (Next Business Day Advanced Hardware Replacement) |
| Target Platform | Universal Compute Platform Appliance (1130C Series Small Scale) |
| Core Architecture Focus | ExtremeCloud Edge Self-Orchestration, Container Management, Middleware |
| Technical Support Channel | Global Technical Assistance Center (GTAC) Remote Engineering |
| Support Window | 24 Hours a Day / 7 Days a Week / 365 Days a Year (24x7) |
| Logistics Timing | Replacement Dispatched for Next Business Day (NBD) On-Site Arrival |
| Software Rights | Full Access to Base Hypervisor Patches, Major/Minor Firmware Upgrades |
| Licensing Scope | Valid for 1 (One) Eligible UCP 1130C Appliance Node per Contract Key |
| Validation Process | Requires Host Hardware Serial Number Mapping and Location Attestation |
| Minimum Service Term | 12 Months Standard Coverage Period |
