Detailed Specifications
EXTREME NETWORKS 98508 - Technical Support Service Contract
Overview
The EXTREME NETWORKS 98508 (often paired with hardware-specific extensions like 98508-HXXXXX or 98508-4220-24T-4X) is an enterprise-grade technical support contract and warranty management service SKU custom-engineered for mission-critical core switches, unified edge platforms, and enterprise cloud routing infrastructure. This Premier Plus service contract resolves critical operational infrastructure liabilities by shifting hardware failure recovery pipelines from standard depot wait times to guaranteed, accelerated on-site technician dispatches. It establishes strict runtime readiness for data centers, government complexes, and healthcare organizations requiring maximum network availability and minimized Mean Time to Repair (MTTR).
This service structure replaces standard warranty limits with a highly optimized, around-the-clock emergency replacement network. Rather than provisioning a physical hardware module or an electronic software key, this SKU licenses a comprehensive operational response framework backed by Extreme Networks' global logistics depots. The core contract parameters grant enterprise networks 24x7x365 access to the Extreme Technical Assistance Center (GTAC) for advanced configuration diagnostics, immediate software update/patch access across Switch Engine and Fabric Engine installations, and rapid hardware deployment coordination.
Tailored for high-availability setups inside corporate distribution rooms and core communication frames, the service program covers guaranteed 4-hour on-site arrival of a certified field engineer along with replacement components following remote failure confirmation. This prevents system outages from extending past critical recovery windows when an edge switch array, high-density PoE hub, or modular power chassis suffers an unexpected physical transformer or controller layer breakdown. Avoid applying this specific premium support contract tier to low-priority staging labs or non-essential test environments where basic web-support warranties or next-business-day depot shipping structures are sufficient.
Key Features
Guaranteed 4-hour on-site technician response minimizes critical downtime.
Continuous 24x7x365 engineering access bypasses basic queue constraints.
Seamless software/firmware access delivers ongoing patch and security updates.
Full GTAC priority tier routing handles complex structural configuration bugs.
Consolidated hardware coverage protects long-term infrastructure investment.
Specifications
| Spec Parameter | Technical Data |
| Brand | EXTREME NETWORKS |
| Part Number | 98508 (Series Infrastructure Service Key) |
| Product Type | ExtremeWorks Support Service Contract |
| Support Service Tier | EWPP (ExtremeWorks Premier Plus) On-Site Support |
| Response Window | 4-Hour On-Site Engineering Response / Parts Delivery |
| Operational Availability | 24 Hours a Day / 7 Days a Week / 365 Days a Year (24x7) |
| Technical Diagnostics | Full Remote Access to Global Technical Assistance Center (GTAC) |
| Software Rights | Major/Minor Operating System Updates, Feature Patches, and Maintenance Releases |
| Architecture Coverage | Universal Switching, Core Edge, Routing Platforms, and Distributed Wireless Nodes |
| Logistics Management | Advanced Hardware Replacement via Extreme Global Supply Depots |
| Service Agreement Span | Standard 12 Months Minimum (Scalable Contract Terms) |
| Validation Process | Requires Active Serial Number Registration / Site Address Mapping |
