Detailed Specifications
Extreme Networks 94307-17401 Support Service Agreement
Overview :
The Extreme Networks 94307-17401 is a PartnerWorks onsite support service contract designed for the Extreme Networks 17401 switch platform. It provides hardware support coverage with onsite response for eligible service events and is intended for organizations that require reduced downtime and accelerated hardware replacement processes.
This service includes parts and labor coverage for one year and provides 24x7 service availability with a four-hour onsite response target. It is commonly deployed in enterprise, campus, and data center environments where network availability is critical.
The contract is specifically designed for the Extreme Networks 17401 switch, which is the ExtremeSwitching X620-16x 10Gb Ethernet switch platform. Compatibility should be verified before procurement.
This service agreement is appropriate when maintaining existing X620-16x deployments. It is not intended as a hardware product and should not be purchased as a replacement for network equipment.
Key Features :
- 1-year onsite hardware support coverage
- Parts and labor included under contract
- 24x7 service availability for incidents
- Four-hour onsite response objective
- Designed specifically for Extreme 17401
Specifications :
| Specification | Details |
|---|
| Brand | Extreme Networks |
| Part Number | 94307-17401 |
| Product Type | Extended Service Agreement |
| Service Name | PartnerWorks 4 Hour Onsite (RMA Only) |
| Coverage Term | 1 Year |
| Service Location | Onsite |
| Support Included | Parts and Labor |
| Response Time | 4 Hours |
| Service Availability | 24x7 |
| Program | Extreme Networks MSP |
| Compatible Product | Extreme Networks 17401 |
| Supported Hardware | ExtremeSwitching X620-16x |
| Manufacturer | Extreme Networks, Inc. |
