Logitech 994-000311 Select Enterprise 1 Year Service 5000 Room Support Plan

Logitech 994-000311 – Video Conferencing Service Plan

Overview

The Logitech Select Enterprise Plan (994-000311) is a high-capacity, global-scale infrastructure service contract designed for large enterprise corporations and sprawling unified communications fleets. This framework provides procurement officers, IT directors, and systems integration engineers with a centralized, high-priority escalation channel to maximize operational uptime across massive room topologies while eliminating the coordination delays common in multi-vendor meeting spaces.

This enterprise license delivers specialized technical coverage scaled to manage up to 5,000 rooms over a 1-year operational lifecycle. It unifies technical support for multi-vendor meeting environments running natively on core communication software—including Microsoft Teams Rooms, Zoom Rooms, and Google Meet—acting as a single point of accountability to quickly isolate and resolve hardware, software, and cloud ecosystem interoperability bugs.

Optimized to safeguard high-density corporate offices and global branch networks, the plan incorporates prioritized advanced hardware replacement logistics and specialized remote infrastructure tracking tools. Do not purchase this specific SKU for deployments requiring multi-year lifecycle locking upon initial procurement or for configurations exceeding 5,000 total active rooms, as the service scope is tightly bound to this capacity threshold.

Key Features

• 24/7 prioritized technical help desk with a target 1-hour priority response window.

• Direct routing bypasses frontline queues straight to Tier II video collaboration specialists.

• Advanced hardware replacements shipped next business day to minimize down-time.

• Maximum-scale enterprise licensing optimized to streamline up to 5,000 rooms.

• Access to Sync Insights for long-term fleet health metrics, usage tracking, and analysis.

Specifications