Detailed Specifications
Logitech 994-000318 Video Conferencing Service Plan
Overview
The Logitech Select Enterprise Plan (994-000318) is a premium, high-capacity infrastructure service contract engineered for large-scale corporate networks and global enterprise footprints. This tier-three framework enables unified communications managers and IT procurement teams to maximize operational uptime across expansive room topologies by establishing a direct, single point of accountability for critical collaboration assets.
The platform service license delivers specialized technical coverage for up to 1000 meeting spaces over a fixed 3-year deployment lifecycle.Built for dense corporate infrastructures, it covers multi-vendor meeting environments running natively on core platform software×including Microsoft Teams Rooms and Zoom Rooms×to isolate and resolve hardware, software, and cloud ecosystem interoperability bugs without typical multi-vendor coordination delay.
Optimized to protect large-scale workplace capital investments, the plan integrates priority expert help desk infrastructure with accelerated advanced hardware replacement logistics.Do not deploy this specific SKU for architectural footprints exceeding 1000 total active nodes or for localized structures demanding alternative multi-year terms upon initial procurement, as the pricing metrics and license parameters are strictly locked to this high-volume room tier.
Key Features
24/7 prioritized technical help desk with a strict 1-hour response commitment.
Direct routing bypasses frontline queues straight to Tier II video collaboration specialists.
Advanced replacement protocols feature Next Business Day hardware shipping to minimize downtime.
Large-scale deployment license optimized to streamline up to 1000 rooms.
Includes premium Logitech Sync features, unlocking Sync Insights and ServiceNow API integration.
Specifications
| Specification Field | Verified Product Data |
| Brand | Logitech |
| Part Number | 994-000318 |
| Product Type | Video Conferencing Service Plan |
| Service Term | 3 Years |
| Room Count Capacity | Up to 1000 Rooms |
| Response Time Commitment | 1-Hour Target for Priority Technical Support |
| Support Availability | 24 Hours a day / 7 Days a week |
| Fulfillment Method | Electronic Delivery / Digital License Activation |
| Platform Compatibility | Microsoft Teams Rooms, Zoom Rooms, Google Meet, Logitech Sync |
| Hardware Replacement | Advanced RMA (Next Business Day Parts Shipment) |
| Remote Management | Sync Remote UI Access & Workspace Management Support |
| ITSM Integration | ServiceNow Ticket Integration Support |
