Detailed Specifications
Logitech 994-000308 Select 1 Year Enterprise Plan 2000 Rooms Video Conferencing Service
Overview :
The Logitech 994-000308 is an enterprise-scale service and support agreement designed for massive, multi-site video collaboration deployments. Systems infrastructure managers and global procurement officers secure this contract to cover up to 2,000 corporate meeting rooms under a single unified plan. It addresses the high risk of hardware downtime across extensive global operations by bypassing standard retail return pipelines and deploying dedicated engineering assets immediately.
Operating on an 8x5 Advanced Hardware Replacement framework, the contract ensures that replacement devices are shipped out for Next Business Day (NBD) delivery to minimize conference room disruptions.The plan includes 24/7 priority helpdesk routing with a direct, one-hour response SLA from Tier II technical specialists who possess deep ecosystem knowledge across Microsoft Teams, Zoom Rooms, and Google Meet.It also provides a Designated Service Manager (DSM) as a single point of contact for fleet-wide technical management.
This service asset is optimized for global enterprises, Fortune 500 campuses, and highly distributed organization networks running extensive unified communications fleets. At this scale, manual tracking of hardware issues is impossible; this plan integrates premium Logitech Sync telemetry software features to push real-time health alerts, occupancy analytics, and automated ServiceNow ticketing pipelines directly to the IT operations center.
The 994-000308 license is strictly constrained to enterprise fleets scaling up to 2,000 dedicated rooms utilizing validated Logitech Rally Bar, MeetUp, and Tap components. Do not provision this plan for third-party endpoints, consumer-grade desktop peripherals, or sites located outside verified regional Next Business Day logistics boundaries, as shipment SLA delivery windows depend on local distributor warehouse networks.
Key Features :
Next Business Day advanced parts replacement minimizes room downtime.
One-hour Tier II priority support response lines guarantee fast resolution.
Centralized enterprise licensing protects up to 2,000 distinct room solutions.
Designated Service Manager offers a streamlined single point of contact.
Premium Logitech Sync insights unlock space utilization and health data.
Specifications :
| Attribute | Verified Specification |
| Brand | Logitech |
| Part Number | 994-000308 |
| Product Type | Video Conferencing Service Contract |
| Plan Type | Logitech Select Enterprise Plan |
| Coverage Scope | Up to 2000 Dedicated Meeting Rooms |
| Service Duration | 1 Year |
| Response Window | Next Business Day (NBD) Advanced Replacement |
| Support Tier | 24/7 Priority Access with 1-Hour Tier II Response |
| Management Deliverable | Designated Service Manager (DSM) Assigned |
| Software Integration | Logitech Sync Premium Features (ServiceNow, Issue Alerts) |
| Ecosystem Compatibility | Microsoft Teams Rooms, Zoom Rooms, Google Meet |
