Detailed Specifications
Microsoft C0Q17R-0001-1Y – Intune Remote Help Annual Subscription
Overview
Microsoft Intune Remote Help is a cloud-based remote support solution that enables IT support teams to assist users with device troubleshooting. It supports secure connections between authorized helpers and users within the same organization, using Microsoft Entra ID authentication and Microsoft Intune role-based access controls.
This offer is identified by manufacturer part number C0Q17R-0001-1Y and is listed by resellers as Microsoft Intune Remote Help with an annual commitment. Organizations can use Remote Help to provide remote guidance, view a user's screen, or request full control when authorized by the applicable permissions and session workflow.
Key Features
- Cloud-Based Remote Support: Connects IT support personnel with users for remote troubleshooting and assistance.
- Secure Authentication: Uses organizational Microsoft Entra ID accounts for helpers and users.
- Role-Based Access Control: Allows administrators to define which support actions helpers can perform.
- Remote Assistance Options: Supports view-only and full-control attended sessions on supported platforms, subject to permissions and user consent.
- Annual Commitment: The supplied part number is listed for an annual subscription commitment; confirm the billing schedule in the purchasing offer.
Technical Specifications
| Brand | Microsoft |
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| Manufacturer Part Number | C0Q17R-0001-1Y |
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| Product Name | Microsoft Intune Remote Help |
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| Product Category | Remote Support Software Subscription |
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| Service Type | Cloud-based remote assistance |
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| Commitment Term | Annual |
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| Billing Frequency | Not independently verified for this exact part number; confirm with the seller |
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| Authentication | Microsoft Entra ID organizational accounts |
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| Access Management | Microsoft Intune role-based access control |
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| Supported Platforms | Windows, macOS, Android, and supported web-app scenarios, subject to platform-specific limitations |
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| Deployment | Microsoft Intune tenant configuration and supported Remote Help applications |
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| Licensing Requirement | Remote Help licensing is required for applicable helpers and users; exceptions apply to certain dedicated Android devices |
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Product Note
This is a software subscription, not a physical hardware product. Remote Help requires an appropriately configured Microsoft Intune environment and supported devices. Verify the annual offer's billing frequency, eligibility, and licensing requirements before purchase. Features and platform support vary by device type and session mode.
Frequently Asked Questions
What is Microsoft Intune Remote Help?
It is a cloud-based remote assistance solution that allows authorized IT support staff to troubleshoot users' devices securely.
What does the annual commitment mean?
The offer is listed with a one-year commitment. The billing frequency should be confirmed with the seller because annual commitment and payment frequency are separate offer terms.
Does Remote Help require Microsoft Intune?
Remote Help is designed for use with Microsoft Intune and requires appropriate tenant configuration and licensing.
Can support staff take control of a user's device?
Full control is available in supported attended sessions when the helper has the required permissions and the user grants access. Unattended access has separate eligibility and configuration requirements.
Can Remote Help connect users across different organizations?
No. Helpers and users must authenticate within the same organization's tenant; cross-tenant assistance is not supported.
