Overview
The BUFFALO 3YKYD20 is a 3-year Keep Your Drive warranty service for eligible TeraStation storage systems. The service provides warranty support while allowing customers to retain a defective hard drive after replacement.
Service Coverage
The 3YKYD20 warranty provides a 3-year service period. BUFFALO specifies Next Business Day air service, cross-shipment service, prepaid return shipping, and 24/7 US-based phone support. Hard drive replacement does not require the defective hard drive to be returned.
Compatibility
BUFFALO identifies the 3YKYD20 as the Keep Your Drive warranty option for TeraStation systems in the 8-bay full and 12-bay partial categories. Current BUFFALO compatibility information includes TeraStation WS5220DN, WS5220DNW5, 5820DN (8-bay), 51220RH (4-bay), and 71210RH (4-bay). The service is also listed for additional earlier TeraStation and DriveStation models in BUFFALO's warranty documentation.
Key Features
- 3-year Keep Your Drive warranty service
- Next Business Day air service
- Cross-shipment service
- Defective hard drive does not need to be returned
- 24/7 US-based phone support
Applications
The 3YKYD20 is intended for eligible BUFFALO TeraStation and selected DriveStation storage environments where retaining a failed hard drive is required as part of the warranty service arrangement.
DC Supplies Product Note
For DC Supplies customers, the BUFFALO 3YKYD20 should be matched to the specific supported BUFFALO storage model before purchase. The exact NAS or storage-system model should be confirmed against BUFFALO's compatibility information.
Specifications
| Specification | Details |
|---|
| Brand | BUFFALO |
| Part Number / MPN | 3YKYD20 |
| Product Type | Warranty Service |
| Service Name | Keep Your Drive |
| Service Duration | 3 Years |
| Service Level | Next Business Day |
| Air Service | Next Business Day air service |
| Cross-Shipment | Yes |
| Defective Drive Retention | Defective hard drive does not require return |
| Return Shipping | Prepaid return shipping label included |
| Technical Support | 24/7 US-based phone support |
| Supported Product Category | TeraStation 8-bay full / 12-bay partial |
| Current Listed Compatible Models | WS5220DN, WS5220DNW5, 5820DN (8-bay), 51220RH (4-bay), 71210RH (4-bay) |
FAQs
What is BUFFALO 3YKYD20?
It is a 3-year Keep Your Drive warranty service for eligible BUFFALO storage systems.
What does Keep Your Drive mean?
The service allows the customer to retain the defective hard drive when a replacement is provided under the warranty service.
Which BUFFALO systems use 3YKYD20?
BUFFALO lists the service for eligible 8-bay full and 12-bay partial TeraStation systems, including selected WS5220DN, 5820DN, 51220RH, and 71210RH configurations.
Does 3YKYD20 include Next Business Day service?
Yes. BUFFALO specifies Next Business Day air service and cross-shipment service.
Is the defective hard drive required to be returned?
No. BUFFALO states that hard drive replacement does not require return of the defective hard drive.
